Comments and Complaints

We hope to provide an excellent service to all patients and welcome constructive comments or feedback.

If you are not satisfied with any aspect of your care please speak to the Practice Manager.

In- House Complaints Procedure

We operate a formal, in-house complaints procedure to deal with any complaints regarding the service provided by either Doctors or other staff in the practice.

The procedure does not deal with legal liability or compensation matters, and, if the in-house procedure is not an appropriate form of investigation, you will be referred to the appropriate authority.

The complaints procedure details are available on request from the practice.

Noticeboard

CLOSED 17 April 2013

Please note we close at 12 noon for training on Wednesday 17 April 2013.

On Line Appointment Booking now available

We now have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from Reception.

A ppointments - Text Message Reminders

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.

Patient Reference Group

The 2011/2012 Patient Survey Report is now available for perusal. Please click on "Survey Report" under Further Information, on the right hand side.

Updating patients' records

We are currently asking patients to complete some basic details to ensure that our records are 100% correct e.g. telephone numbers. We would also like to take e-mail addresses so that we can ensure the practice Newsletters are seen by as many patients as possible, not just those who attend the surgery.

Pneumonia vaccination

All patients aged over 65 are eligible for a pneumonia vaccination. This is a single injection that provides lifelong protection. If you will be aged 65 or over on 31st March 2014 and have not been vaccinated, please book via reception.