Appointments can be booked and cancelled On-Line
We now have a number of appointments that can be booked (or cancelled) on line. To use this service please complete the necessary documentation available from Reception who will then provide an Access ID and a Password.
Most appointments can be booked up to 4 weeks in advance
All Doctors have appointments available to pre-book but consideration will need to be given to the days that the Doctors work and the fact that some working days are allocated for specific duties e.g. on-call, Keyingham Surgery or specialist clinics such as diabetes.
When booking an appointment with the Doctor please bear in mind that it is a 10 minute appointment. All but the simplest problems take at least 10 minutes to deal with safely. If you have more than one problem, please consider requesting a longer appointment, or be prepared to come back another day to deal with other issues. This will enable the Doctor to deal with each problem fully, and will help us run the surgeries to time so other patients are not kept waiting.
Text Message Reminders
To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made. A further message will also be sent 48 hours before the appointment is due as a reminder.
Any additional appointments or cancellations are released at 8am each morning for more urgent problems that need to be seen on that day.
We provide telephone consultations for those patients who need to speak to a Doctor, but for whom it is not necessary to be seen. Please telephone reception before 10.30am to request a telephone consultation.
You will be asked to give a contact number and brief details of the problem. A GP will call you back later the same morning.
The Sit & Wait surgery is an available option each day, should all appointments for the day be taken and you consider that the matter is urgent and cannot wait for an appointment. However, we must request that this is the final option and only used for those urgent cases that cannot wait.
If an examination is required, a chaperone will be made available, should you so wish.
Monday evening and Saturday morning surgeries
These are pre-bookable appointments only. There is no Sit & Wait service during these extended hours.
Unfortunately this is a problem when patients who book an appointment and do not attend. Please phone to cancel your appointment if it is no longer needed. This will ensure the time can be made available for those who need to attend.