New Saturday Services and Opening Times
As of 01 April 2015 the practice will now offer additional services on Saturday mornings. We have seen an increase in demand for Phlebotomy and ECG appointments and to address this we now offer these services on Saturday mornings. To accommodate the additional services, we are changing our Saturday opening times to 8.30 am – 11.30 am. Although this is slightly less opening hours than at present, patients will receive extensive primary care service. We hope this will meet patient expectations and help those who are unable to book during the week. The appointments must be made in advance only, please call or visit the reception desk to book now.
View your Medical Records Online
The Hedon Group Practice offer patients the opportunity to view areas of their medical records online using the system Patient Access.
If you would like to view your medical record, you will need to read our Information Leaflet (FAQ), and request a consent form at Reception. Please bring photo ID with you when submitting your consent form (e.g. a passport, driving licence).
Your medical record will be available for online viewing no later than 28 days from your request.
Please go to reception for more information and to request the Patient Access to Medical Records Consent form.
Friends and Family Test (FFT)
The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.
The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.
To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form starting 01 December 2014.
On Line Appointment Booking now available
We now have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.
A ppointments - Text Message Reminders
To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.
A further message will also be sent 48 hours before the appointment is due as a reminder.
Patient Reference Group
The 2013/2014 Patient Survey Report is now available for perusal. Please click on "Survey Report" under Further Information, on the right hand side.
Updating patients' records
We are currently asking patients to complete some basic details to ensure that our records are 100% correct e.g. telephone numbers. We would also like to take e-mail addresses so that we can ensure the practice Newsletters are seen by as many patients as possible, not just those who attend the surgery.
All patients aged over 65 are eligible for a pneumonia vaccination. This is a single injection that provides lifelong protection. If you will be aged 65 or over on 31st March 2015 and have not been vaccinated, please book via reception.